Technology

Groups and Outlook cross down for hundreds of Microsoft customers


Microsoft is investigating an outage that left hundreds of customers all over the world not able to get admission to the website online’s products and services, together with Groups and Outlook.

The corporate didn’t say what number of had been affected, however Downdetector.com, which tracks outages, recorded hundreds of folks reporting issues of Groups, Outlook, Microsoft 365 and XBox Are living.

It confirmed 4,992 incidents have been reported with electronic mail platform Outlook in the United Kingdom via 8am lately – and a couple of,173 with Groups.

Customers in Manchester, London, Birmingham, Norwich, Oxford, Brighton and Cardiff reported issues.

The website additionally reported greater than 3,900 problems with Microsoft Groups in India and greater than 900 in Japan.

Outage reviews additionally rose in different international locations, together with Australia and the United Arab Emirates.

All the way through the outage, maximum customers had been not able to replace messages, sign up for calls or use any options of the Groups software – forcing administrative center staff to go back to in-person conferences and be in contact in alternative ways.

Microsoft tweeted: “We are investigating problems impacting a couple of Microsoft 365 products and services. Extra information may also be discovered within the admin centre underneath MO502273.

“We have known a possible networking factor and are reviewing telemetry to decide the following troubleshooting steps.”

It later added: “We have remoted the issue to networking configuration problems, and we are analysing the most efficient mitigation option to cope with those with out inflicting further affect.

“We have rolled again a community trade that we imagine is inflicting affect. We are tracking the provider because the rollback takes impact.”

Microsoft’s cloud unit Azure additionally tweeted concerning the outage, and mentioned {that a} subset of customers used to be experiencing issues of the platform.

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Many Microsoft customers posted on social media to percentage updates at the disruption, with #MicrosoftTeams trending as a hashtag on Twitter.

“Microsoft Groups and outlook are having problems right here in Ethiopia… are those products and services down?” one tweeted.

Every other wrote: “Microsoft Outlook, Groups products and services down in Sri Lanka and around the world.”

Microsoft Groups is utilized by greater than 280 million folks international and bureaucracy an very important a part of day by day operations for companies and faculties, which use the provider to make calls, time table conferences and organise their workflow.

Microsoft Trade On-line, SharePoint On-line and OneDrive for Trade had been additionally affected, in keeping with the corporate’s standing web page.

The outage comes after Microsoft – which employs greater than 220,000 folks, together with 6,000 in the United Kingdom – introduced plans ultimate week to make 10,000 job cuts throughout its international operations.

In a notice to staff, leader govt Satya Nadella mentioned the layoffs, affecting not up to 5% of the personnel, had been the results of a fall in funding as fears develop that the USA and different key expansion markets are heading for recession.


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