Southwest Airways Govt Vice President Bob Jordan speaks as he’s interviewed by way of CNBC out of doors the New York Inventory Alternate (NYSE) in New York Town, U.S., December 9, 2021.
Brendan McDermid | Reuters
Fifteen senators, together with Bernie Sanders, Elizabeth Warren and Cory Booker, sent a letter to Southwest Airlines CEO Bob Jordan this week hard solutions in regards to the airline’s control of 2022 vacation commute disruptions, which left hundreds of passengers stranded in airports.
The questions push for information about the reasons of the meltdown, together with Southwest’s overloaded group scheduling tool that buckled from all of the flight adjustments. The mass cancellations got here along critical wintry weather climate around the U.S. and increased vacation commute call for, which pressured U.S. airways to cancel thousands of flights.
When different airways recovered from the hurricane, Southwest’s issues were given worse. It canceled a lot of its agenda to check out to reset its operation, spoiling the commute plans of masses of hundreds of consumers.
“Even if wintry weather hurricane Elliott disrupted flights around the nation, each different airline working in the US controlled to go back to an ordinary flight agenda in a while thereafter — except for Southwest,” the letter despatched Thursday reads.
The airline canceled just about 17,000 flights between Christmas Eve and New Yr’s Eve. The corporate projected the meltdown would value it between $725 million and $825 million within the fourth quarter.
“We recognize the worries expressed within the letter from the Senators and percentage within the dedication to making sure Southwest’s Consumers are correctly cared for and that movements are taken to mitigate dangers of this going down once more,” Southwest stated in a remark. “We are hoping the hot refunds, reimbursements of bills, and goodwill gestures to our Consumers and Workers display that we need to move above and past in incomes their believe as soon as once more.”
The senators additionally requested the airline for main points on compensating affected passengers by the use of price tag refunds, returning misplaced luggage and reimbursements for change commute preparations made within the wake of Southwest cancellations.
Southwest is still within the technique of reviewing requests for repayment and refunds from impacted shoppers.
The senators’ letter additionally highlights Southwest’s use of price range, claiming it not noted to replace companywide methods that experience lengthy been outdated.
“Southwest has lengthy identified that its tool used to be out of date, and the Southwest Airways Pilots Affiliation had warned that one of these debacle used to be inevitable until Southwest invested in new scheduling methods,” the letter says. “As an alternative of constructing the ones investments, Southwest dispensed over $1.8 billion in dividends to its shareholders and acquired again over $11 billion in its stocks between 2011 and 2020.”
Sanders up to now bashed Southwest on Twitter for its “company greed,” noting the airline used $5.6 billion of its $7 billion in Covid aid on inventory buybacks for shareholders somewhat than making an investment in its inner infrastructure.
The senators are giving Jordan till Feb. 2 to reply to their questions.
Sen. Maria Cantwell, D-Wash., chair of the Senate Trade Committee, has already stated she plans to carry a listening to on Southwest’s meltdown.
— CNBC’s Leslie Josephs contributed to this file.
Correction: The senators despatched the letter to Southwest on Thursday. An previous model misstated the day.