The self-proclaimed “theme park fanatic” was once en path to the Disney Global Hotel on the time of the airport ordeal.
In a TikTok video, Santiago, who identifies as non-binary, documented main points of the wait of no less than 5 hours for the electric-powered wheelchair that they might now not go away the airport with out.
They stated: “In Miami, after having an entire kerfuffle with nobody being there to load me onto the aircraft and me having to attend till the aircraft completed boarding to in fact get transferred on, they didn’t put my chair at the aircraft.”
Upon touchdown in Orlando, the Disney fan needed to look forward to the coming in their wheelchair whilst the usage of a handbook airport-issued one to get across the development.
Airline workforce had promised that the wheelchair would arrive via 9.30pm that night time.
However, in a video recorded at about 11pm – greater than an hour after the wheelchair was once supposed to reach – Santiago stated: “They’ve given me not anything however the runaround.
“Customer support is just about handiest over the telephone and I’ve been on hang a number of other occasions and been informed 15 various things.”
Within the feedback phase of the video, Santiago gave an replace at the state of affairs via pronouncing that – after a wait of 5 hours – the wheelchair after all arrived at 1am.
They wrote: “I’m nonetheless looking to get some type of repayment for this nightmare ordeal, [especially] taking into account I haven’t any possibility however to do my go back flight with them.
“I wasn’t ready to consume, it was once tricky to make use of the toilet, and my persistent ache was once flaring onerous after sitting in a switch wheelchair for HOURS.”
Santiago posted some other video the next day to come appearing them wearing a Cinderella gown and sitting within the electric-powered wheelchair, including: “Operating on 3 and a part hours of sleep, religion, believe, and pixie mud.”
The Impartial has contacted American Airways for remark.